Ask and you shall receive
Frequently Asked Questions
Roundglass Living
What is Roundglass Living?
It’s the only app that gives you a personalized daily wellbeing feed with yoga and breathwork, meditation, recipes and cooking lessons, music and sleep stories, and much more. We’re here to help you change your life, one wellbeing goal at a time.
What is wholistic wellbeing?
It’s about nurturing you as a whole person — physically, mentally, and emotionally. True wellbeing means supporting every part of your day and stage of your journey, from what you eat and how you sleep to how you navigate challenges and deal with stress.
What do I get with Roundglass Living?
You'll get a daily schedule of wellbeing practices, hand-picked to help you reach your goals, plus mood tracking and progress stats to help you stay on track.
Try easy, mind-calming meditation techniques and yoga practices to ease tension and sleep better. Discover delicious plant-based recipes and nutrition tips to boost immunity, improve gut health, and more. Enjoy original music with healing frequencies to enhance your daily activities, from focusing on a project to going for a run or winding down for rest.
How can I try Roundglass Living?
To start your free 14-day trial, download the Roundglass Living app on Google Play or the App Store
Account & Subscription Related
Where can I check my subscription status?
You can easily see your subscription status within the app:
- Open the app.
- Tap on “Me” at the bottom right of the screen.
- Tap the Settings icon at the top right.
- Select “Subscription,” and you’ll see your subscription status.
How long is the trial period?
We offer a 14-day free trial with our annual subscription. Please note this offer is only available to first-time subscribers.
How do I turn off auto-renewal or cancel my subscription?
Follow the steps below for your device
f you purchased your subscription via Apple App Store:
- Open your device’s Settings app.
- Tap on your name.
- Tap "Subscriptions."
- Select the Roundglass Living subscription.
- Tap "Cancel Subscription" to turn off auto-renewal at the end of the current billing cycle.
If you purchased your subscription via Google Play Store:
- Open the Google Play Store.
- Tap “Menu” (3 small horizontal lines) next to "Google Play."
- Tap “Subscriptions.”
- Select the Roundglass Living subscription.
- Tap “Cancel.”
For additional details, refer to the links below:
App Store Subscriptions (Apple iOS): https://support.apple.com/en-us/HT202039
Google Play Subscriptions (Android): https://support.google.com/googleplay/answer/7018481
Does my subscription auto-renew?
Yes, all subscriptions auto-renew at the end of the current billing cycle unless canceled one day in advance.
My organization provides access to Roundglass Living as part of its wellness program. How do I subscribe?
Please reach out to us at support@roundglass.com and we’ll help you get started. We will either provide an invite code, or you can sign up using your organization’s email ID.
I’m having issues with Roundglass Living on my device. How can I resolve it?
Please try uninstalling and reinstalling the app. You can also write to us at support@roundglass.com. We’re happy to help.
How do I update my profile information?
- Open the app and log into your Roundglass Living account.
- Select the “Me” icon at the bottom right.
- Tap “Settings.”
- Select “Account.”
- Tap the edit (✏) icon in the top-right corner.
- Make any updates you like.
I forgot my password. How can I reset it?
- Open the app and go to the login screen.
- Select “Forgot password.”
- Enter the email address or phone number you used to sign up.
- We’ll send you a verification code that you’ll need to enter.
- Create a new password.
How do I change my password?
- Log into the Roundglass Living app.
- Select the “Me” icon at the bottom right.
- Tap “Settings.”
- Select “Account.”
- Select “Change password.”
- Enter a new password.
- Re-type your new password.
- Tap “Save Password.”
How do I delete my account?
Please don’t go! But if you must delete your account, you can fill out this form and ask to have your account deactivated.
Product Features
What will I find on Roundglass Living?
Explore everything from immersive courses and in-depth articles to recipes and expert talks. Try our mini-classes when you’re short on time; they range from just 30 seconds to 10 minutes.
You'll find personalized suggestions on your home screen based on your goals and organized by time of day.
If you're interested in exploring, tap "Discover" at the bottom of the app screen.
Can I use Roundglass Living when offline?
Yes, you can download content while online and play it offline. Here’s how to access your downloaded content:
- Open the app.
- Select the “Me” icon at the bottom right.
- Tap “Downloads.”
What are today’s activities on the homepage?
These are the activities we’ve hand-picked for you based on your goal. Choose to follow the day’s schedule or pick and choose what resonates. Come back to the app daily to see new recommendations.
How can I mark content as a “favorite” and access it later?
Use the bookmark icon on any class page to mark it as a “favorite.” You can access all your favorites in one place:
- Open the app.
- Select the “Me” icon at the bottom right.
- Tap “Favorites.”
How can I access my recently viewed content?
You’ll find your viewing history in the “Journey” section:
- Open the app.
- Select the “Me” icon at the bottom right.
- Tap “Journey” to view your history.
What is a “streak?”
A streak is how many consecutive days you worked on your wellbeing. If you miss a day, the streak will reset to zero.
Does listening to music or sound count toward my streak?
Yes, anything you watch (audio or video) counts toward your streak.
What is “wellbeing time?”
Wellbeing time is the total minutes you spend on the Roundglass Living app listening to audio or video content.
How do I set wellbeing reminders?
You can set daily reminders in the Roundglass Living app to help you stay on track. Here’s how:
- Open the app.
- Tap “Me” at the bottom right.
- Scroll down and tap “Reminders.”
- Tap the dot to turn reminders on.
- Select your desired reminder time
You can schedule up to four daily reminders.
How do I edit or turn off my wellbeing reminder?
You can delete individual daily reminders or turn them all off.
To delete individual reminders:
- Open the app.
- Tap “Me” at the bottom right.
- Scroll down and tap “Reminders.”
- Swipe left on the reminder you want to delete.
To turn off all reminders:
- Open the app.
- Tap “Me” at the bottom right.
- Scroll down and tap “Reminders.”
- Switch the toggle button to turn your reminders off
Contact Us
How can I give feedback?
We’re always striving to improve, and we’d love to hear your comments and ideas. Please submit your feedback here.
To submit feedback on the app, follow these steps:
- Tap “Me” at the bottom right.
- Tap the “Setting” icon in the top-right corner.
- Select “Share feedback” to submit your comment.
How can I get help?
If you have questions or need assistance, please submit them here, and we’d be happy to help.
If you are using the app, follow these steps:
- Tap “Me” at the bottom right.
- Tap the “Setting” icon in the top-right corner.
- Select “Share feedback” to submit your request for assistance.